General FAQ's

Are your products natural?

As a clinical skincare brand that focuses on the powerful combination of naturally occurring substances and advanced science, Equilabo products are formulated mainly with natural ingredients (often at 98%-100%), with certain ingredients that are derived from nature and lab-developed.

Are your products vegan and cruelty-free?

Equilabo products do not contain animal byproducts, and are completely cruelty-free.

Do you source your ingredients sustainably?

Yes. Our ingredients are sourced sustainably and local to Europe where possible.

 

Where are your products made?

As a British brand based in London, our products are made in the UK.

 

Do your products contain fragrance?

No. Fragrance often contain allergic substances, therefore, Equilabo refrains from any synthetic fragrance. Some of our products have a natural pleasant scent which comes from botanical extracts.

 

Do you offer any samples? I’d like to try out your products without purchasing them first.

Yes, we offer a selected line of core products as samples. To receive samples, please subscribe to our newsletters and follow the instructions in our welcome letter.

 

How should I store your products?

We recommend storing our products in a cool, dry place and away from direct sunlight.

 

Can I recycle the packaging?

Yes. Our packaging for creams and serums is made of glass, which can be refilled and reused for a long time. Our packaging for SPF and cleanser is made of recyclable plastic. All of our paper packaging can be recycled.

Equilabo is committed to sustainability and our environment. Each step of our packaging process has been considered thoroughly. We do not use cellophane plastic to seal our products, instead we use void stickers to seal them ensuring the safety of our customers and the integrity of the products. 

Can I use Equilabo products if I have sensitive skin?

Yes. All of our products are suitable for sensitive skin, and our claims are valid as every Equilabo product have been dermatologically tested with specific ‘sensitive skin’ testing panels. Our products avoid aggressive and irritating ingredients to ensure that your skin can regain its natural equilibrium.

With that said, everyone’s skin is unique and can negatively react to any ingredient, including natural and most gentle ingredients. For this reason, we display a full product ingredient list on our website and paper carton boxes. We also recommend customers conduct a patch test with a small amount of product on the inside of the wrist or behind the ear area to ascertain its compatibility. Please discontinue use if signs of sensitisation appear.