Return and Refund Policy

We are sorry that you were not happy with your purchase from Equilabo London. We want to make sure the process is as easy as possible and we have a dedicated customer services team ready to help you if you wish to make a return.

Our Returns Policy

We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.

If you are returning from outside of the UK, you will need to cover the cost of return shipping.

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 30 days of receipt. If you need further support with your return, you can speak to our customer service team by clicking HERE(link to email)

Please get in touch with our advisors through email. You will need your order number to hand, this can be found in your order confirmation email.

Should your item arrive damaged or something has gone wrong, please have a photo to hand to show our customer service.

Pop your item in the post back to us, with the address provided by our advisor. Unfortunately, we can currently only cover shipping costs if there is a problem with your order. Should this be the case our advisor will send you a pre-paid returns label to your address.

Your refund will be completed within 28 working days of us receiving the package.